What is not included in the price of my cruise?
The price will not include organised shore excursions, carbonated soft drinks or alcoholic beverages (unless an 'All inclusive' package is purchased), photographs, gratuities (these are included in the cost on some cruise packages , please enquire for details), medical services, casino expenditures, spa and beauty treatments or other miscellaneous items you have purchase on board.

Am I best to book early?
It is never too early to begin planning your cruise.  Booking early is generally your best assurance of obtaining the arrangements and cabin of your choice, especially if you are planning a cruise in the peak season or over Christmas and New Year.

When do I have to pay the balance of my cruise?
Once you have paid you deposit then you can relax and start looking forward to your cruise, your remaining balance due date is then 60days before departure.

What is the difference between any cabin?
There are no difference between any rooms on boat , Most room have a window or porthole and is considered an "Bay View" room,

What does it mean if I book a "Guaranteed Cabin"?
This would mean that you are not booking a specific cabin number, but you are guaranteed a cabin of the grade that you are wanting to book, or higher.

How will I know what activities are happening on the ship?
Your cabin steward will leave you a daily news update, which will provide a detailed schedule of events for that day including locations and times.

How do I keep my valuables safe?
Most cabins are now fitted with safes but otherwise there are boxes in the pursers office.

Are the cruise itineraries subject to change?
Yes, all cruise itineraries are subject to change. With guest safety as the number one priority for the cruise tours, on the rare occasions that weather conditions and other unforeseen circumstances may occur, it may cause a change in the original itinerary. In these circumstances, the cruise line staff will do everything within their power to visit an alternate option or we will set an other option to you.

How much luggage can I take?
There are no restrictions on how much luggage you can take onboard, , however you should consider the size of your cabin.

How do I get to the ship?
They will escort you to the transfer shuttle that goes from your place to the port and back again after the cruise. Most cruise packages offer these services for an additional cost to passengers providing their own way.

When can I board the ship?
Embarkation normally begins approximately 2 hours prior to departure. Passengers must be on board no later than 30 minutes prior to sailing.

Can I bring visitors on the ship?
For safety and security reasons, no visitors will be allowed on board the ship.

Is cruising right for honeymooners?
Without a doubt! Cruising offers an atmosphere that's just right for romance... cosy dinners for two, strolling on deck at sunset, drinking on sundeck at the night (even under the stars). Most packages provide special services -- from Sunday or Monday departures to champagne and breakfast in bed. Also, some ships offer special programs for performing a marriage ceremony or renewing your marriage vows.

Can I cruise if I'm pregnant?
For health and safety reasons most cruise tours are unable to accept passengers that will are more than 18 weeks pregnant at the time of disembarkation.     

Are there non-smoking areas?
Virtually all ships have smoking and non-smoking sections in the public rooms. In fact, many dining rooms, and even some entire ships, are now totally smoke-free, reflecting passenger requests. If you want your dining table in a non-smoking area, please advise the restaurant manager when boarding.

Are there different classes of service onboard?
Today's cruise ships are "one class". The ships facilities are available to everyone onboard.

Will I get bored or feel confined?
It's not likely. Most ships are a good size and it usually takes a couple of days to fully explore the different options available on board. You can rest by setting down on sun desk and enjoin drink during sunbathing or chatting or learning Vietnamese language with crew ! In addition to the activities onboard, you also have the opportunity to explore new and exciting destinations

What if I have medication?
Please carry any medication in its original bottle. It is recommended that medications be carried in your pocket or purse so they will be available when needed because checked luggage may not be accessible at all times. If you are using any prescription drugs, vitamins, or other medication on a regular basis, you should bring an adequate supply since they may not be readily available aboard the ship.

Can I book a disabled cabin?
As we are currently unable to check this information online, we would advise that  you  call one of our cruise specialists on +844 988823458 or mail to : This e-mail address is being protected from spambots. You need JavaScript enabled to view it and they will be able to assist you.

Are there laundry services on board?
Almost all cruise ships have laundry facilities and many provide dry-cleaning services. There is, however, an additional charge for professional laundry and dry-cleaning services. Many ships also have self-service launderettes.

Am I likely to become seasick?
Seasickness is not common on larger cruise ships as they are equipped with stabilizers designed to minimize the feeling of movement. If you should feel queasy, medicine is available from your cabin steward. If you are prone to motion sickness, you may want to consider consulting your doctor prior to departure.
 
Will I need a tuxedo?
Many cruises now have a more relaxed and casual approach to dress throughout the cruise - while on others, formal dinners or parties are part of the fun. You don't have to buy a tuxedo just for the trip, as even on the most formal of ships, a dark suit and tie are fine for the dressiest of occasions. Also, many ships offer tuxedo rental services.

How do I pay for my purchases onboard?
For your convenience, an account will be set up for you when you board the ship and purchases will be billed automatically to your credit card. It is easy way to pay by a cash. Please ask the Ship Staff

Do I have to participate in the cruise line's organized activities?
It's up to you!  You can try everything - the choice is yours!

What about tipping?
On many Cruises gratuities are now included, if this is not the case you should reward great service.  Some operators will add gratuities to your on board account, which cannot be pre-paid and are to be settled at the end of your cruise.

What are my dining options?
Most cruise packages offer Open Seating in the main dining room. Dining preferences may be requested at the time of the booking. Your seating and table assignment will be confirmed at embarkation. Either seating will enable you to see all shows and experience everything your cruise has to offer. As an alternative to traditional seatings, most cruise packages now offer "freestyle" dining. This option provides guests with the flexibility to dine when they wish. You may also choose your dinner companions and request specific tables rather than being assigned to a particular time and table for the duration of the cruise. For your convenience, in addition to breakfast, lunch, dinner, and midnight drink, many ships also offer complimentary room service. Low-fat and vegetarian options are often available.

What if I'm on a special diet?
Please advise on any special dietary requirements at the time of booking, as special meals are available to accommodate different dietary needs. 

What if I am celebrating my anniversary/birthday?
Cruise tours love to celebrate with you, so if you are celebrating a special occasion on the ship, we can add that information to your reservation in advance.

Are cruises suitable for children?
Most cruise tours have developed supervised programs for children due to the increase in families choosing to cruise. Most cruise ships are happy to accept families (some ships do have exclusions and this will be detailed in the relevant brochures) infants are carried from the age of 6 months onwards on most cruises, but in some cases this is 1 year. These programs are designed to give your children a chance to go swimming, play sports, and get to know other children on the ship, while giving you an opportunity for some worry free rest and relaxation. Some children may be too young to participate in certain programs. Each ship will have its own range of facilities for your children.

What's available to do in the evenings?
Nightly activities are just as exciting as during the day. Test your tongue with wine in cool breeze under star on sunk desk, maybe stay up to watch a breathtaking sunrise over the sea.

Can we keep in touch with the outside world?
Yes - very easily. Most ships have televisions in the living rooms plus a daily newsletter with headlines. Phone work well on bay...

How do I pay for purchases in port as Cat ba Island or Tuan chau Island or Van Don Island?
Most shops accept major credit cards. Some place have ATMs; however, they may not always be in service and fees are involved.

What is there to do in port?
There is something ashore for everyone. Each place offers a unique experience where you can explore on your own, book an organized shore excursions from the cruise packages, go shopping, relax on the beach or take in some historical sites.

Do I have to get off the ship at every port?
Not if you don't want to. You are more than welcome to stay on the ship and relax or participate in some of the organized activities.

Do I need a passport, visa or vaccinations?
All travellers must have a passport with at least 6 months validity after your return date,

What type of people go on cruises?
Cruising is becoming more and more popular all the time. It appeals to a very wide mix of young and old, couples, families and singles. Our passengers like the good things in life, but are generally friendly, sociable individuals eager to experience new things. You're sure to find like-minded people onboard.

If I'm travelling alone, how will I meet people and have fun?
It couldn't be easier to meet people on board your ship. Most ships have parties for singles -- early on, so you can get to know people right away. You might also want to consider joining a larger table for dinner in order to get to know more of your fellow voyagers. On- board activities like singing or chatting are a great way to make new friends. Most ships also have single cabins as well as single rates for double cabins. If you ask them, many cruise packages will even find you a roommate to share a cabin so you can obtain the per person/double occupancy rate, saving you even more on a great vacation.

Do I need Travel Insurance?
Not really need it,

What shouldn't I pack?
Obviously there are certain items that shouldn't be packed in your luggage for safety reasons. Details of the items that cannot be carried in baggage on flights can be found on the back of your flight tickets. The Merchant Shipping Act also prohibits the carrying of certain items on the ship without prior authorisation from the relevant supplier, including :
All firearms and ammunition, sporting weapons, replica firearms and explosives of any kind.
Knives and other sharp bladed weapons.
Flammable substances (petrol, methylated spirits, paint thinners etc).
Items containing incapacitating substances that could be used to maim or disable.
Any other item made, adapted or intended for use as an offensive weapon.

When will I receive my documentation?
You will first receive a confirmation for your cruise within 6 days. Then approx 30 days before travel you will receive your tickets and voucher.

Can I reserve my cabin?
Yes, but only if the desired cabin type/grade is available, and this is sometimes done at a charge. Cabin locations are illustrated in travel document.

How many formal evenings are there on a cruise?
There are usually formal every evenings , for which the men are required to wear a suit.

How do I amend or cancel my cruise booking?
If you need to make any amendments to/ or cancel your booking, please call one of our aftersales team on +844 988823458 or mail to : This e-mail address is being protected from spambots. You need JavaScript enabled to view it and they will be able to assist you.

Is there a credit card charge?
A 2% credit card charge applies to all credit card payments up to a maximum of US$ 50 per transaction (current rate which is subject to change).

What is your registered address?
Our registered address is
Vietnam Royal Tourism Ltd,
Head office : 9B - 151/40 Nguyen Duc Canh str - Hanoi - Vietnam
Reservation & Sales Department : 1A Trang Tien str - Old Quater - Hanoi - Vietnam
Tel : (+844) 9888 23458, (+844) 22425892, (+844) 37152829, (+844) 37152838 - Fax: (+844) 37152808